Appointments  |  Our Services  |   Financial Policies  |  Cell Phone Use

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

We value your time and strive to be on time for all of our patients. We ask that patients respect our time as well. In order for us to maintain our daily schedule, if you are late we reserve the right to reschedule the appointment.

Cancellations:  Since appointed times are reserved exclusively for each patient we ask that you please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard. We do not charge a cancellation fee; however it is our policy that if there are two broken appointments without the required notice, we will no longer be able to reschedule your child.

Staying with your child:  We invite you to stay with your child during all dental appointments. Our office policy requires that all children be accompanied by an adult in case of any emergency.

Our Services

We offer comprehensive dental care for children, adolescents (ages 0-18) and individuals with special needs. Our practice focuses on working with families to give children a positive dental experience and help them achieve a healthy smile to enjoy throughout their lifetime. Our services include:

• Behavior management with trained staff members who love to work with children. Parents are welcome to accompany their child throughout his/her appointments. We ask parents to work with us towards the common goal of creating a safe environment for everyone to work in.

• Digital radiography (X-rays):  Our office features digital x-rays, which unlike film x-rays, give less radiation exposure per film and images are directly registered by computer into the patient’s chart. Dental x-rays are important in detecting not only cavities in the teeth, but monitoring the proper development of the teeth and screening for any irregularities or conditions that may require further treatment. The amount of radiation received in a dental x-ray examination is extremely small and the risk is negligible. Dental radiographs represent a smaller risk than an undetected and therefore untreated dental problem that could be painful or harmful to the development of your child.

• The “Wand”:  The Wand is a computerized injection system that allows local anesthetic to be administered without the traditional syringe and is generally more comfortable for patients.

• In-office general anesthesia:  Outpatient general anesthesia is recommended on an individual basis and may be suitable for apprehensive children, very young children (age 4 years or less) and children with special needs that would not be able to tolerate dental treatment in a usual dental office setting. General anesthesia is performed in a hospital or outpatient setting only. We have the privilege of working with one board-certified anesthesiologist, Dr. Herbert Kloss of Ambulatory Anesthesia Services. Dr. Kloss and his staff periodically come to our office to take care of our patients. You can view his website at: www.herbertkloss.com.

Financial Policies

Payment for professional services is due at the time dental treatment is provided. We will make every effort to provide a treatment plan that fits your timetable and budget while giving your child the best possible care. We accept cash, personal checks, Visa, MasterCard and Care Credit. We charge $25 for all returned checks, and assess finance charges for all outstanding balances older than 30 days.

To help make your child’s dental care financially manageable, we also offer the option of interest-free financing through Care Credit. Apply by calling 1-800-365-8295 or visit their website www.CareCredit.com. The application process is quick and easy, usually taking about five minutes of your time. Our office staff is also available to answer questions or assist in the application process.

Dental Insurance:

We will bill your insurance company, however we do require payment of your patient portion at the time of service. The balance of your account is your responsibility whether your insurance company pays or not. Your insurance policy is a contract between you and your insurance company. We are not a party to that contract.

We bill insurance as a service to our patients. We can also verify your benefits and provide you with an estimate of coverage of treatment, however, it is your responsibility to know and understand your policy and coverage. We are not responsible for any changes in your insurance coverage once an estimate has been provided to you. If your insurance company has not paid their portion in full within 30 days, the entire balance will be your responsibility.

Usual and Customary Rates:

Our office is committed to providing the best treatment for our patients. Our fees are considered "usual and customary" for our area. You are responsible for payment regardless of your insurance company's arbitrary determination of usual and customary rates. However, we do have contracts with some insurance companies and therefore have negotiated some adjustments to our fees. Please check to see if your insurance is on the list.

Cell Phone Use

We ask that cell phones not be used in our treatment area. You are welcome to use your phone in the waiting area instead.

 [Back to Top]